At Livdecor ("we", "us", "our"), your privacy matters. This Privacy Policy explains what information we collect when you visit our website, register for our webinar, or interact with our services — and how we use and protect it.
By using our website or registering for our webinar, you agree to the practices described in this policy.
1. Information We Collect
a) Information you provide directly
- Personal details — your name, email address, phone number, and city (collected when you register for our webinar)
- Payment information — processed securely by Razorpay. We never see or store your card/UPI details on our servers
- Communications — messages you send us via WhatsApp, email, or contact form
b) Information collected automatically
- Device type, browser type, and operating system
- IP address and approximate location
- Pages visited, time spent, and referring URLs
- Cookies and similar tracking technologies
2. How We Use Your Information
- To register you for the webinar and send joining instructions
- To process payments and send order confirmations
- To deliver bonus resources, recordings, and follow-up materials
- To respond to your questions, support requests, and feedback
- To send relevant updates about future workshops or related content (you can unsubscribe anytime)
- To improve our website, offerings, and user experience
- To comply with legal obligations
3. Third-Party Services We Use
We work with trusted third-party providers to deliver our service. These include:
- Razorpay — payment processing
- Google (Sheets, Drive, Forms, Analytics) — data storage and analytics
- Meta (Facebook & Instagram) — ad pixel tracking for retargeting
- WhatsApp Business — communication and confirmations
- Email service provider — for transactional and update emails
- Webinar platform — for hosting the live session
Each of these providers has their own privacy policy. We share only the data necessary for them to perform their function.
4. Cookies & Tracking
We use cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use our site
- Show you relevant ads on Meta and Google platforms
You can disable cookies in your browser settings, though some features of the site may not work as expected.
5. Data Storage & Security
Your information is stored on secure servers operated by our service providers (Google, Razorpay, etc.). We implement industry-standard security measures including encryption in transit (HTTPS) and access controls.
However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security, but we take reasonable steps to protect your data.
6. How Long We Keep Your Data
We retain your information for as long as necessary to fulfill the purposes outlined in this policy — typically:
- Registration & payment records: 7 years (as required by Indian tax law)
- Marketing/email contacts: until you unsubscribe
- Analytics data: 26 months
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Delete your data (subject to legal retention requirements)
- Withdraw consent for marketing communications
- Object to certain types of processing
To exercise any of these rights, email us at support@livdecor.co.in with the subject line "Privacy Request".
8. Children's Privacy
Our services are intended for users aged 18 and above. We do not knowingly collect data from minors. If you believe a child has provided us information, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll change the "Last updated" date at the top. For material changes, we'll notify you via email.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please reach out:
- Email: support@livdecor.co.in